Approved users with the appropriate permissions can manage your organization’s Bamboo Health user accounts by visiting the User Report. For these approved users, the User Report can be found in the Reporting dropdown menu.
In this article:
- Search for an Existing Account
- View Login Activity
- View Users' Current Permissions
- Disable Accounts
- Resend Account Activation Emails
- Export a User Activity Summary Report
Searching for an Existing Account
To navigate the User Report, simply enter in the users's first name, last name, or email address to locate their account. If there are no results, this indicates that the user does not have an account with Bamboo Health.
Viewing Login Activity
You can monitor your organization’s Bamboo Health activity by reviewing your user community’s last login dates, days since the last login, and % of days logged in during the past 30 days. For more details on these metrics, please see the definitions below:
- Last Login: The date on which the user last logged into Bamboo Health
- Days Since Last Login: The number of days passed since the user last logged in to Pings
- % of Days Logged In: The percent of days logged in over the last month
Viewing Users’ Current Permissions
For user permission details, please review the Program/Practices column. This column indicates the group(s) to which the user has access in Bamboo Health.
To request updates to a user's permissions, please contact us by clicking the submit a ticket button at the top of this screen so we can make the appropriate changes for you.
Please note:The Support Center requires a separate sign-in, which is different from your application login. For more information, see the following How-To article: How to Use the Pings Help Center
Disabling Accounts
To disable a Bamboo Health account, search for the specific user and click Disable User under the Actions column.
Note: If you would like to re-enable a disabled user's account, please contact us by clicking the submit a ticket button at the top of this screen so we can make the appropriate changes for you.
Please note:The Support Center requires a separate sign-in, which is different from your application login. For more information, see the following How-To article: How to Use the Pings Help Center
Resending Account Activation Emails
To resend an account activation email, click Resend Activation Email under Actions to trigger a reminder to any team member who has yet to activate their account.
Exporting User Activity Summary Report
Click the Export button on the User Report to download a .xlsx file or .pdf version of the report. The file will include all information that is conveyed within the in-app User Report.