Multi-Factor Authentication in Pings

What is Multi-Factor Authentication and why is it being implemented?

Multi-Factor Authentication (MFA) is a two-factor authentication method that provides increased security to access your account. This initiative is part of our commitment to maintaining the highest security standards across our Pings platform.

Please note: Setting up MFA is not required at this time and will only affect accounts not using Single Sign-On (SSO). The login process for users with SSO will remain unchanged. 

How do I opt into Multi-Factor Authentication?

If you would like to opt-in to Multi-Factor Authentication, the setup process is quick and easy! Follow the steps below for step-by-step instructions: 

1. Login to my.patientping.com with your username and password.
2. Once you've successfully logged in, you will be prompted to enable MFA via a toast that provides the link to set up the authentication. 
   • The toast will only appear for a few seconds. If it goes away before you can click the link, simply click the person icon located at the top right of the platform to access the My Profile page. 
     
     
     
     

3. Click the Set up MFA button in the Password & Security section at the bottom of the page. 
        

4. Once you click Set up MFA, you will be logged out of the platform and required to log in again to proceed. 

How do I set up Multi-Factor Authentication? 

1. Login to my.patientping.com with your username and password
2. You will be prompted to either scan the QR code to receive the code through an authenticator app or click Try Another Method to receive the code through another option.
   
3.  Select your preferred authentication method and complete the prompted next steps. 
   • The phone authentication method offers text, or voice call to authenticate. If you opt into text authentication, the message will come from [phone].
   • Example Enrollment Text:
     

                     

 4. Once you verify the recovery code, that means MFA has been enabled and you will be taken back to the Pings home page to log in to your account. 

• • Please note: The recovery code should be saved and stored in a safe place. 

         

5. Going forward, logging in will require your username, password, and completing Multi-Factor Authentication using the selected method from the initial setup.  

• If you can't access your primary authentication method, click Try another method to use a secondary option like email or your saved recovery code.