A Ping is a real-time notification of your patient’s care event. You’ll receive a Ping when a patient has a care event, such as a Presentation, Admission, Discharge, Deceased Visit, or Medical Leave of Absence at an acute or post-acute facility within the Pings network.
In this article:
Ping Feed Overview
The Ping Feed provides a real-time queue of Pings you have received on your patients most recent event in the Bamboo Health community in the last 30 days.
Pings are displayed in chronological order, with each Ping including the patient’s status date to the left, followed by a high-level overview of the patient’s event. This overview includes:
- The patient’s name
- The status of your patient's most recent event
- The facility where the event occurred
- The diagnosis information tied to that most recent event (if available)
- The patient's care management program attribution
- If your patient overlaps with another Managing Organization, you will see that organization listed within the program attributions as well.
For more information, simply click the patient’s name to view their patient profile, which will provide additional context such as their encounter and diagnosis history.
Resolving a Ping
The Resolve dropdown menu to the right of each Ping allows you to manage your Ping Feed. By clicking on Resolve, you’ll be able to select from the five Ping resolution actions, which will help indicate your team’s real-world care coordination activities when following up on that patient event. These actions include:
- Contacted patient
- Contacted this facility
- Scheduled follow-up visit
- Other
- No action needed
The dropdown menu is multi-select, allowing you to choose one or more actions that reflect your follow-up. If you select Other, a free text field will appear so you can provide additional details. After selecting your actions, be sure to click Save to ensure all of your selections have been documented.
Please note: It is a Bamboo Health best practice to keep the Ping feed clean. Any action you take on a Ping will be visible to all users in your organization and update the Ping Feed for anyone with access to that patient event.
Accessing Resolved Pings
You can always access a resolved Ping by clicking View Resolved Pings on your Ping feed. Here, you’ll see all Pings that have been recently resolved by you and others on your team, along with the specific action taken to resolve that Ping, who in your organization took the action, as well as the date.
Resolved Pings and the actions taken, can also be found in the locations below:
- In your exports
- Via the Latest Ping Resolution Status filter category
- In the patient profile